Unified Customer Experience Platform.

Intuitive business communication tool for omnichannel customer engagement.

The all-in-one omnichannel tool for robust customer support and digital commerce.

Solve all customer queries from across channels in a modern conversational way.

Conversational CX

Email Ticketing

Facebook Messenger

Instagram DM

Live Chat

Whatsapp

Twitter DM

Feedback & Ratings

Knowledge Base

Automation

PRICING PLANS

Tier 1

$59

/lifetime
3 agent seats
CheckUnlimited clients
CheckUnlimited WhatsApp messaging (powered by Twilio)
CheckUnlimited Facebook Messenger
CheckUnlimited Instagram messaging
CheckUnlimited email-to-ticket
CheckUnlimited contacts
CheckKnowledge base
CheckRatings and feedback
CheckSLA automation
CheckAutomatic ticket distribution
CheckReport export
CheckAPI integration
CheckTeam structure management
Tier 2

$119

/lifetime
10 agent seats
CheckUnlimited clients
CheckUnlimited WhatsApp messaging (powered by Twilio)
CheckUnlimited Facebook Messenger
CheckUnlimited Instagram messaging
CheckUnlimited email-to-ticket
CheckUnlimited contacts
CheckKnowledge base
CheckRatings and feedback
CheckSLA automation
CheckAutomatic ticket distribution
CheckReport export
CheckAPI integration
CheckTeam structure management
Tier 3

$199

/lifetime
Unlimited agent seats
CheckUnlimited clients
CheckUnlimited WhatsApp messaging (powered by Twilio)
CheckUnlimited Facebook Messenger
CheckUnlimited Instagram messaging
CheckUnlimited email-to-ticket
CheckUnlimited contacts
CheckKnowledge base
CheckRatings and feedback
CheckSLA automation
CheckAutomatic ticket distribution
CheckReport export
CheckAPI integration
CheckTeam structure management

ALPHACX REVIEW

  • Engage with customers from any channel in one inbox powered by built-in automations and integrations
  • Alternative to: Zendesk, Freshdesk, and Salesforce
  • Create your own knowledge base for customers and generate custom reports to track analytics
  • Best for: Customer support teams and ecommerce businesses wanting to expand their customer support without increasing workload
Rating

Pros

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Cons

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